Complaints
How to complain about Able Clinic and what happens next.
How to complain
Write to complaints@ableclinic.co.uk or message us from your patient account. Include what happened, when, and what you would like done. Every complaint reaches a named reviewer, not a queue.
What happens next
We acknowledge within 2 working days and respond in full within 5 working days for most issues. Clinical complaints may take longer because the superintendent pharmacist reviews them personally. You will always receive a written outcome and, where we got something wrong, what we changed.
If you are not satisfied
Pharmacy concerns can be raised with the GPhC. Prescriber conduct concerns can go to the relevant professional register (GPhC or GMC). We will give you the right route with our final response.